10 Ways Business Intelligence Will Transform Your Call Center 
Publisher: Latigent
If an organization is like most, a person may not realize the power of data that he or she already have. By optimizing and mining the data, one can easily... [24 Dec 2009]
AIS Improves Client Service and Boosts Revenue With Proactive Customer Care 
Publisher: Oracle
Established in 1990, Advanced Info Service Public Company Limited (AIS) is the largest cellular operator in Thailand. AIS's vision is to create an emotional attachment with its customers because customer... [24 Dec 2009]
Apple Computer Case Study: University of Wisconsin - Madison
Publisher: Apple Computer
During the early 1990s, the administrative desktops at the University of Wisconsin were mostly PC-based systems. A few years later, PeopleSoft software was adopted as an alternative to the university's... [24 Dec 2009]
Bank of America Division Automates Forecasting, Cuts Time on Reports by 98 Percent
Publisher: Microsoft
Bank of America offers financial services targeted to commercial and individual consumers. The Consumer Real Estate (CRE) Division of Bank of America provides mortgage loans to homebuyers, and adjusts its... [24 Dec 2009]
CRM without Workflow is not CRM: How to Maximize Sales and Service Productivity
Publisher: Entellium
Workflow enables businesses of all sizes to realize the enormous benefits that were previously only available to large budgeted enterprise-level organizations. Since there are multiple vendors offering hosted CRM applications,... [24 Dec 2009]
Celltel Delivers Secure Mobile Banking and Bill Payment in Sri Lanka With Valista Technology
Publisher: Valista
Celltel, Sri Lanka's first and largest cellular network, provides the country's widest coverage and broadest range of premium services. Celltel needed to create an integrated mobile banking and bill payment... [24 Dec 2009]
Database Tuning 101: Establishing a Performance Baseline
Publisher: CA (Computer Associates)
This informative webcast series provides a structured walkthrough of key Advantage CA-Datacom operational and tuning considerations. [24 Dec 2009]
Developing Secure Mobile Applications
Publisher: SafeNet
Security requirements for mobile applications are constantly increasing. Developing applications that enable secure download of content, digital rights management, and secure storage of sensitive data is challenging, often causing significant... [24 Dec 2009]
Documentum: Publish Content Once, Use Many Times on BEA WebLogic Portal
Publisher: BEA Systems
Documentum's Web publishing processes and information technology (IT) infrastructure have not always been unified. As a result, content owners found themselves publishing information several times to accommodate different audiences served... [24 Dec 2009]
Enhancing Development and Performance with C# 2.0 Generics
Publisher: Microsoft
Generics allow you to define data structures, without committing to actual data types. This results with significant performance boost, and higher quality code, because you get to reuse data processing... [24 Dec 2009]
Gain a Competitive Advantage With CRM & Business Intelligence
In this webcast, the listener will learn how to gain actionable insight into his or her business to improve productivity, revenues and customer satisfaction. The listener will also hear how... [24 Dec 2009]
Improved Effectiveness of ITIL Implementation Using the QuintQuest Assessment Tool
Publisher: Quint
The client, a bank belonging to the world's top ranked financial institutes, wanted to reduce costs by consolidating its backoffice activities within the Latin-American region. A new organizational unit was... [24 Dec 2009]
Inter-jurisdictional Cooperation: A Case Study on Cyber Crime
Publisher: U.S. Department of State's Bureau of International Information Programs
Attorney General Shurtleff quotes the U.S. General Accounting Office as estimating about 750,000 Internet fraud complaints nationally in 2002, at a loss of over $1 thousand-million. Shurtleff acknowledges that even... [24 Dec 2009]
John Lewis Partnership Enhances Its 'Employer of Distinction' Reputation With HR and Payroll Solutions
Publisher: Oracle
One of the U.K.'s top ten retail businesses with 27 John Lewis department stores and 174 Waitrose supermarkets, John Lewis Partnership offers unparalleled service and quality products to its customers.... [24 Dec 2009]
Lafarge Standardizes Financials, Supply Chain Across All Lines of Business
Publisher: Oracle
Founded in 1833, Lafarge is the world leader in construction materials. The company wanted to standardize its IT tools and management systems on one Enterprise Resource Planning (ERP) solution for... [24 Dec 2009]
Lakeview Technology Case Study: Pharmavite
Publisher: Lakeview Technology
Pharmavite LLC is one of the world's leading manufacturers of vitamins, minerals, herbs and other nutritional supplements. Since suffering severe damage to its facilities in the devastating 1994 Northridge (California)... [24 Dec 2009]
Log4plsql: Open-Source Tool for PL/SQL Logging
Publisher: Oracle
The implementation of logs is a significant element in development strategy: exhaustive yet concise logs are required to enable code debugging and the tracing of functional events. At the same... [24 Dec 2009]
Managing Critical Change Processes at Roche
Publisher: Infra
Roche is one of the world's largest healthcare companies, with 70,000 employees across 150 countries. Roche's objective was to install a common change management system that used single database for... [24 Dec 2009]
Microsoft Excel: Using Excel to Manage and Analyze Lists and Simple Databases
Publisher: Microsoft
This webcast shows how to use Excel as a database by adding data, and then shows how to view and analyze that data to help make better business decisions. [24 Dec 2009]
Mobile Marketing Association (MMA) Case Study: MasterCard
Publisher: Mobile Marketing Association (MMA)
The goals were to build awareness of MasterCard's Priceless Experience music, film and sports internship program for college students, strengthen MasterCard's relationship with 18 - 24 year olds by targeting... [24 Dec 2009]
