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Resources WHITE PAPERS



10 Ways Business Intelligence Will Transform Your Call Center Webcast

Publisher: Latigent

If an organization is like most, a person may not realize the power of data that he or she already have. By optimizing and mining the data, one can easily... [24 Dec 2009]

AIS Improves Client Service and Boosts Revenue With Proactive Customer Care White Paper

Publisher: Oracle

Established in 1990, Advanced Info Service Public Company Limited (AIS) is the largest cellular operator in Thailand. AIS's vision is to create an emotional attachment with its customers because customer... [24 Dec 2009]

Apple Computer Case Study: University of Wisconsin - Madison White Paper

Publisher: Apple Computer

During the early 1990s, the administrative desktops at the University of Wisconsin were mostly PC-based systems. A few years later, PeopleSoft software was adopted as an alternative to the university's... [24 Dec 2009]

Bank of America Division Automates Forecasting, Cuts Time on Reports by 98 Percent White Paper

Publisher: Microsoft

Bank of America offers financial services targeted to commercial and individual consumers. The Consumer Real Estate (CRE) Division of Bank of America provides mortgage loans to homebuyers, and adjusts its... [24 Dec 2009]

CRM without Workflow is not CRM: How to Maximize Sales and Service Productivity White Paper

Publisher: Entellium

Workflow enables businesses of all sizes to realize the enormous benefits that were previously only available to large budgeted enterprise-level organizations. Since there are multiple vendors offering hosted CRM applications,... [24 Dec 2009]

Celltel Delivers Secure Mobile Banking and Bill Payment in Sri Lanka With Valista Technology White Paper

Publisher: Valista

Celltel, Sri Lanka's first and largest cellular network, provides the country's widest coverage and broadest range of premium services. Celltel needed to create an integrated mobile banking and bill payment... [24 Dec 2009]

Database Tuning 101: Establishing a Performance Baseline Webcast

Publisher: CA (Computer Associates)

This informative webcast series provides a structured walkthrough of key Advantage CA-Datacom operational and tuning considerations. [24 Dec 2009]

Developing Secure Mobile Applications Webcast

Publisher: SafeNet

Security requirements for mobile applications are constantly increasing. Developing applications that enable secure download of content, digital rights management, and secure storage of sensitive data is challenging, often causing significant... [24 Dec 2009]

Documentum: Publish Content Once, Use Many Times on BEA WebLogic Portal White Paper

Publisher: BEA Systems

Documentum's Web publishing processes and information technology (IT) infrastructure have not always been unified. As a result, content owners found themselves publishing information several times to accommodate different audiences served... [24 Dec 2009]

Enhancing Development and Performance with C# 2.0 Generics Webcast

Publisher: Microsoft

Generics allow you to define data structures, without committing to actual data types. This results with significant performance boost, and higher quality code, because you get to reuse data processing... [24 Dec 2009]

Gain a Competitive Advantage With CRM & Business Intelligence Webcast

In this webcast, the listener will learn how to gain actionable insight into his or her business to improve productivity, revenues and customer satisfaction. The listener will also hear how... [24 Dec 2009]

Improved Effectiveness of ITIL Implementation Using the QuintQuest Assessment Tool White Paper

Publisher: Quint

The client, a bank belonging to the world's top ranked financial institutes, wanted to reduce costs by consolidating its backoffice activities within the Latin-American region. A new organizational unit was... [24 Dec 2009]

Inter-jurisdictional Cooperation: A Case Study on Cyber Crime White Paper

Publisher: U.S. Department of State's Bureau of International Information Programs

Attorney General Shurtleff quotes the U.S. General Accounting Office as estimating about 750,000 Internet fraud complaints nationally in 2002, at a loss of over $1 thousand-million. Shurtleff acknowledges that even... [24 Dec 2009]

John Lewis Partnership Enhances Its 'Employer of Distinction' Reputation With HR and Payroll Solutions White Paper

Publisher: Oracle

One of the U.K.'s top ten retail businesses with 27 John Lewis department stores and 174 Waitrose supermarkets, John Lewis Partnership offers unparalleled service and quality products to its customers.... [24 Dec 2009]

Lafarge Standardizes Financials, Supply Chain Across All Lines of Business White Paper

Publisher: Oracle

Founded in 1833, Lafarge is the world leader in construction materials. The company wanted to standardize its IT tools and management systems on one Enterprise Resource Planning (ERP) solution for... [24 Dec 2009]

Lakeview Technology Case Study: Pharmavite White Paper

Publisher: Lakeview Technology

Pharmavite LLC is one of the world's leading manufacturers of vitamins, minerals, herbs and other nutritional supplements. Since suffering severe damage to its facilities in the devastating 1994 Northridge (California)... [24 Dec 2009]

Log4plsql: Open-Source Tool for PL/SQL Logging White Paper

Publisher: Oracle

The implementation of logs is a significant element in development strategy: exhaustive yet concise logs are required to enable code debugging and the tracing of functional events. At the same... [24 Dec 2009]

Managing Critical Change Processes at Roche White Paper

Publisher: Infra

Roche is one of the world's largest healthcare companies, with 70,000 employees across 150 countries. Roche's objective was to install a common change management system that used single database for... [24 Dec 2009]

Microsoft Excel: Using Excel to Manage and Analyze Lists and Simple Databases Webcast

Publisher: Microsoft

This webcast shows how to use Excel as a database by adding data, and then shows how to view and analyze that data to help make better business decisions. [24 Dec 2009]

Mobile Marketing Association (MMA) Case Study: MasterCard White Paper

Publisher: Mobile Marketing Association (MMA)

The goals were to build awareness of MasterCard's Priceless Experience music, film and sports internship program for college students, strengthen MasterCard's relationship with 18 - 24 year olds by targeting... [24 Dec 2009]

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IBM Virtualization Services

Virtualization is a powerful technology and can have profound effects on the datacenter; however, it should be viewed as a component of an overall IT strategy that will be able to support the enterprise's needs. IDC recommends that enterprises look at the entire architecture and determine how to best deploy virtualization

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HP print solutions and 3M

the objective for 3M was to optimize office printing infrastructure at 3M locations worldwide...

IBM XIV® Storage System: Thin Provisioning Reinvented

Managing IT storage infrastructure is an endless balancing act of providing enterprise-class...

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