| Publisher | Citrix Online | ||
|---|---|---|---|
| Format | EXCEL | Date added | 06 Nov 2009 |
| Topics | Knowledge and Data Management, Customer Support Services, Data Mining - Analysis, Resources Mgmt., ROI - TCO | ||
| Downloads | 20 | ||
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn: • Why customer experience is the next frontier for support centers • How to strategically create and strengthen customer relationships • Tips for increasing your focus on customer needs
Did you find this white paper useful?
2 out of 4 users found this white paper useful
Related white papers
The Journey Along an Information-Led Transformation
A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...
The new information agenda:Do you have one?
The lack of trusted information — information that is accurate, timely and relevant— is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed...
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Realising the benefits of going green
Cross over to greener communications with improved data accuracy. Many organisations have processes in place to improve the quality of their contact data to address business drivers, such as cost reduction...
Centrinet case study
Centrinet launched an innovative business service - Smartbunker - based on renewable energy and energy-efficient technology(efficient IBM BladeCenter servers and Cisco networking hardware), It's the UK's first managed data centre...
