| Publisher | Citrix Online | ||
|---|---|---|---|
| Format | Date added | 29 Oct 2009 | |
| Topics | Knowledge and Data Management, Customer Support Services, Data Mining - Analysis, Resources Mgmt., ROI - TCO | ||
| Downloads | 64 | ||
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices recommendations, survey templates and questions to guide your assessment. Download the white paper to learn: -- Why assessing business satisfaction is key for IT success -- Tips for capturing customer feedback -- How to effectively assess business satisfaction
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