| Publisher | Citrix Online | ||
|---|---|---|---|
| Format | Date added | 20 Oct 2009 | |
| Topics | Help Desk, Infrastructure Management, Customer Support Services, Groupware - Workflow, Remote Access - RA Servers | ||
| Downloads | 8 | ||
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
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