| Publisher | Citrix Online | ||
|---|---|---|---|
| Format | Date added | 01 Oct 2009 | |
| Topics | Help Desk, Customer Support Services, Software Engineering, Strategic Planning, Mobile - Wireless Communications | ||
| Downloads | 4 | ||
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar results. This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign.
Did you find this white paper useful?
Related white papers
Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
Lean IT: Innovations in Managing Service Quality
Experts discuss innovations in managing service quality. Gain insight on a framework of products that can be used to support today's IT operations challenges and initiatives. This framework of...
Reasons for Automating a Help Desk
Whether you call it a help desk, technical support, the problem management center, or even the customer support center, there are several reasons to consider automating your help desk, so...
COLT TELECOM GmbH Improves Customer Service and Increases Customer Retention With Remedy
COLT TELECOM Group is one of the most successful telecommunications suppliers in Europe. COLT TELECOM GmbH of Germany realized the importance of providing rapid and reliable customer service, and as...
International Network Services Case Study: American Family
American Family Insurance, a $9 billion Fortune-500 powerhouse, has been meeting the insurance needs of customers for nearly 70 years. American Family Insurance needed to transform its decentralized, informal help...
Atos Origin Delivers World Class IT and Helpdesk Support for the Olympic Games With Hornbill Systems
To help the IT systems run as efficiently as possible at the Salt Lake City Games a problem management system was used. Any incidents arising could be dealt with as...
