| Publisher | Gartner | ||
|---|---|---|---|
| Format | 34.0KB PDF | Date added | 02 Mar 2004 |
| Topics | Service Level Management | ||
| Downloads | 1 | ||
Managed service providers often use many personnel to serve their enterprise clients. This makes access control difficult when clients' networks require strong, token-based authentication; service-level agreements may be affected. Managed service providers must take their enterprise clients' internal network access requirements into account when drafting contracts and service-level agreements. Because customers will demand smart-card access control or token-based methods that will be difficult to deploy, MSPs should consider offering alternative access-control mechanisms, such as Secure Sockets Layer virtual private network technology. MSPs should modify their SLAs to recognize these changes in enterprise demands.
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