| Publisher | CA (Computer Associates) | ||
|---|---|---|---|
| Format | 198.8KB PDF | Date added | 01 Aug 2008 |
| Topics | Business Management, Service Level Management, High Performance Computing | ||
| Downloads | 0 | ||
Increasing reliance on web-based applications has had significant implications for both IT staff and business managers. IT's primary responsibility and ongoing challenge is to provide a reliable high-performance web applications services environment, an environment that ensures the end user's ability to successfully interact with web applications while enabling IT to meet Service Level Agreements (SLAs). Anything less than superior application performance can have immediate consequences. Insight into the complete end-to-end transaction enables proactive problem avoidance and, when problems do occur, helps IT quickly identify which customers are being affected, the nature and severity of the problem, impact on business, which systems are affected, the likely cause, and who to call for fast remediation.
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