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Client Management: A Maturity Framework - From Fragmented Management to Business Driven Management

PublisherHurwitz & Associates
Format1.4MB PDFDate added08 Oct 2007
Topics Business Management, ITIL
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How the client domain became chaotic is not a mystery. The PC was the most disruptive technology that businesses ever had the opportunity to exploit. At first it was a stand-alone device that made typewriters and adding machines redundant. Then it was a connected device that laid waste to the vast population of computer terminals and enabled the building of productive departmental and workgroup applications. Then it accommodated email, delivered access to the Internet and, finally, it morphed into a mobile device as laptops proliferated. And now it is no longer sensible to think in terms of PCs alone as client devices; the PDA and the mobile phone are both becoming delivery points for business applications.

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