| Publisher | Oracle | ||
|---|---|---|---|
| Format | Date added | 24 Jul 2009 | |
| Topics | Knowledge and Data Management, Servers, Linux - Open Source, Windows NT - 2000 - 2003, Linux Server OS | ||
| Downloads | 2 | ||
With a recognition that industry has been profoundly altered by major macroeconomic shifts, retailers are ready to invest in solutions that support the wants and needs of the new consumer. Download this white paper to take a high-level look at the four critical business processes that put the customer at the center of the business and create a foundation that can rebuild sales and reposition companies for growth moving forward.
Related white papers
The Journey Along an Information-Led Transformation
A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...
The new information agenda:Do you have one?
The lack of trusted information — information that is accurate, timely and relevant— is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed...
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Realising the benefits of going green
Cross over to greener communications with improved data accuracy. Many organisations have processes in place to improve the quality of their contact data to address business drivers, such as cost reduction...



