| Publisher | Oracle | ||
|---|---|---|---|
| Format | Date added | 01 Jan 2009 | |
| Topics | Knowledge and Data Management, CRM Software, Network Design, Business Intelligence - Data Warehousing, Performance Budgeting and Management | ||
| Downloads | 8 | ||
To thrive in today's competitive market midsize organizations need to be agile, responding quickly to changing market conditions and exceeding customers' demands. This implies flexibility in their underlying ICTCT infrastructure and business processes. But in the current economic climate, organizations of all sizes are under pressure to freeze expenditure and wring ever more return from existing assets.
These two conditions need not be mutually exclusive: there are solutions that can release greater value from existing ICTCT investments while enabling an increase in efficiency across the organization.
This white paper shows that by improving process flexibility and transparency, not only can employees and systems adapt more easily to changing requirements, but existing infrastructure and applications can run more smoothly together for longer, thus raising ROROI. It will argue that enhanced visibility via centralized data management makes it easier for problems to be identified and resolved quickly. This helps increase uptime, and reduce maintenance costs.
Reducing the need for remedial maintenance also means skill resources are freed to focus on more strategic tasks, winning and retaining customers and increasing profit on revenue.
Related white papers
The Evolution of Integration
Once upon a time life and information systems were simple. Then one day somebody let Pandora out of her box. Someone said -can't we add new requirements to these systems?...
The Role of Open Source Data Integration
This free-to-download whitepaper looks at how Enterprise customers are demanding project]sized data integration tools that can be scaled up to enterprise use. They donft want complex, expensive DI products that...
The Journey Along an Information-Led Transformation
A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...
The new information agenda:Do you have one?
The lack of trusted information — information that is accurate, timely and relevant— is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed...
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...



