| Publisher | Verizon Business | ||
|---|---|---|---|
| Format | Date added | 01 Jul 2008 | |
| Topics | Local Area Networks (LAN), Wide Area Networks (WAN), Infrastructure Management | ||
| Downloads | 0 | ||
With numerous locations in several states, this medical insurance provider handles care for millions of members and employs thousands of healthcare professionals. There was no overall central call center strategy and deployment plan, and much of the equipment was nearing end-of-life. Consequently, the IT staff was challenged to manage software, configuration, performance, and security in a complex, disparate environment. The company, which uses Verizon Business for an ATM data network running IP Trunking between locations, asked for a current-state snapshot of the voice and data network environment. In response, Verizon Business professionals designed and conducted a Convergence Readiness Assessment of the organization's local area networks and the wide area network, answering the fundamental question, "Is the voice infrastructure and supporting network architecturally sound and running efficiently?"
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