| Publisher | Oracle | ||
|---|---|---|---|
| Format | Date added | 01 Mar 2009 | |
| Topics | Customer Support Services, CRM Software | ||
| Downloads | 0 | ||
Volvo Trucks wanted to install a customer service system to improve satisfaction rates and record all service requests and feedback to build a complete history of customer transactions. The challenge was to develop a systematic way of managing customer information and shorten problem resolution time and ensure truck repairs are completed quickly and efficiently. Volvo Trucks implemented Oracle CRM On Demand, which replaced manual data entry and enabled automatic online recording and processing of service requests, surveys, and client feedback as well as achieved unified information management, which ensures customer data is up-to-date and free of inaccuracies.
Did you find this white paper useful?
Related white papers
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizations
PC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
AIS Improves Client Service and Boosts Revenue With Proactive Customer Care
Established in 1990, Advanced Info Service Public Company Limited (AIS) is the largest cellular operator in Thailand. AIS's vision is to create an emotional attachment with its customers because customer...
