| Publisher | IBM | ||
|---|---|---|---|
| Format | HTML | Date added | 03 Feb 2009 |
| Topics | SLA, Infrastructure Management, ITIL, Best Practices, Service Level Management, IT HR - Staffing - Training, Strategic Planning | ||
| Downloads | 4 | ||
IBM's Visibility. Control. Automation.™ Service Management Needs Assessment consists of two, short 15-question surveys. Choose the IT Organization survey to assess where you are today and how you can plan the next steps in your service management strategy and implementation. Or, opt for the Operations (EAM) survey to discover how you can maximize the performance and lifetime value of your assets, decrease costs and reduce risk.
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