| Publisher | SAManage | ||
|---|---|---|---|
| Format | HTML | Date added | 01 Jan 2009 |
| Topics | ROI - TCO, Asset Management | ||
| Downloads | 41 | ||
Over the past few decades, employees have come to rely more and more heavily on software solutions to automate and enhance a variety of core business activities - from sales order entry and inventory tracking to payroll processing and financial reporting. As a result, companies of all sizes and across all industries now find themselves struggling to control the growing number of software applications installed on their servers and desktops. Studies show that the average employee PC has close to 150 software titles installed, including fixes, drivers, and service packs. Software Asset Management ("SAM") systems combine processes and technologies to improve the way software applications are utilized, tracked, and managed throughout all phases of their lifecycle.
Did you find this white paper useful?
10 out of 22 users found this white paper useful
Related white papers
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtualised Web Hosting featuring the Quad Core AMD Opteron Processor
This short video profiles the role that AMD plays within Rackspace's 40,000 servers across the globe, with virtualised web hosting that delivers energy savings and flexible, scalable ease-of-use.
Responding quickly to changing markets: Anticipate, Adapt, Excel
Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct...
PeopleSoft Case Study: University of Florida
The University of Florida needed the combination of a pure internet architecture and a powerful integrated development environment to connect a heterogeneous collection of platforms, improve system performance, build portal...
