| Publisher | Hewlett-Packard | ||
|---|---|---|---|
| Format | 47.6KB PDF | Date added | 01 Mar 2006 |
| Topics | Data Mining - Analysis, ROI - TCO | ||
| Downloads | 33 | ||
HP OpenView Route Analytics Management System (OV RAMS) uses a new technology to manage large, complex IP-based networks. This paper provides an introduction on its key capabilities and how this technology can help companies to save money managing their network. Three different types of cost are analyzed - cost of service outage, cost of configuration errors and cost of lost redundancy - and supported with examples. A ROI calculator is available for an individual ROI analysis.
Related white papers
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
MSC Industrial Direct- customer case study
"Following a company merger, MSC Industrial Direct Co. found that duplicate customer records were disrupting the business workflow and causing sales compensation issues. MSC Industrial Direct Co. implemented the Pitney Bowes Business...
Customer Data Quality Platform from Pitney Bowes Business Insight - a Butler Group Technology Audit report
Pitney Bowes Customer Data Quality Platform (CDQP) is a domain-specific customer data quality management system that enables tasks such as integration, cleansing, matching, profiling, monitoring, and enriching the data with...
Data Quality Considerations for a Master Data Management Structure
Companies acquiring companies. Human Resources sharing information with Finance. Businesses spanning multiple countries. What do all of these scenarios have in common? The sharing of data. What is the critical...



