| Publisher | Syntax Integration | ||
|---|---|---|---|
| Format | Date added | 06 Sep 2007 | |
| Topics | SLA, Infrastructure Management, Outsourcing | ||
| Downloads | 5 | ||
Simon & Schuster UK, Ltd. (Simon & Schuster) is a global leader in the field of general interest publishing and media. Simon & Schuster had previously outsourced IT support through a resource-based contract and was looking for a more pro-active, strategic and structured approach to managing IT systems and supporting users. Additionally, the company was poised to undertake a significant investment in their IT infrastructure in order to benefit from functional enhancements to Microsoft operating systems and messaging technology. Syntax Integration (Syntax) approached Simon & Schuster with a business proposal for cost-effective and efficient IT outsourcing service, SyntaxOne. Syntax implemented a new, robust IT infrastructure, SyntaxOne SLA based server management, and provided daily on-site support resources.
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