| Publisher | BLUE STAR INFOTECH | ||
|---|---|---|---|
| Format | Date added | 29 Jul 2006 | |
| Topics | Knowledge and Data Management, Business Strategies | ||
| Downloads | 4 | ||
"Odessa", a group of applications and tools for records and information management used at client and its subsidiary offices worldwide helped in keeping track of physical location of records stored. The base application was developed in the US and as more enhancements were required, the client decided to sub-contract enhancement and 2nd level support to a competent vendor, so as to redeploy its resources on to core activities and also derive cost advantages. Blue Star Infotech (BSI) proposed a sustenance strategy that ensured the offshore support team was completely in synchronization with the onsite team and hand holding/knowledge transitioning between the two was smooth for delivering the necessary support.
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