| Publisher | BLUE STAR INFOTECH | ||
|---|---|---|---|
| Format | Date added | 27 Jul 2006 | |
| Topics | Customer Support Services | ||
| Downloads | 0 | ||
The client faced a challenge in providing prompt technical support to its customers on account of a rapid demand for their solutions. There was a serious need to strengthen the technical support services. The companies using this product had their own systems and issues like integration and real time availability. The technical support team had to have both technical and functional skills. Blue Star Infotech (BSI), with its mature Travel and Hospitality practice, was able to provide both. The Technical Support cell was setup at BSI's Offshore Centers and delivered the requisite services across different timezones. The cell takes complete call management ownership for level 1 and 2 support.
Did you find this white paper useful?
4 out of 8 users found this white paper useful
Related white papers
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizations
PC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
BPM and SOA: Better Together
SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at will. Thus processes modeled...
