| Publisher | Microsoft | ||
|---|---|---|---|
| Format | WORD | Date added | 01 Mar 2007 |
| Topics | Application Servers, Cellular Equipment, Mobile - Wireless Communications | ||
| Downloads | 8 | ||
Urban Maintenance Systems (UMS) is a premier building maintenance services provider to government and private sector organizations across Australia. By 2005, UMS found that its existing processes created numerous operational problems; increased travel time for field staff, lost or unreturned paperwork, manual job reporting errors, reprocessing job data, and time lost relaying job information to field personnel. To improve its overall efficiency, UMS sought a paperless solution from mobility solutions provider, Blackbay. The Service Connect solution integrates Microsoft SQL Server with Blackbay Service Connect product on a Windows Mobile 5.0 device for a unified data logging system. It tracks the complete job cycle and integrates instant, two-way communication between field and back end personnel.
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