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Universal Help Desk Database Access Tool Using C# and WEB Services on the .NET Platform

PublisherAzusa Pacific University
Format401.8KB PDFDate added28 Jun 2004
Topics Help Desk, .NET, Web Services
Downloads139

There is a continuous need for a tool that can access limited sets of data through remote program interface. The current technology development offers Internet and Web based application as the obvious choice. Web Help Desk application which accesses a data source and displays contents to the users is usually developed using Internet, together with target application. This paper offers a different approach. By using SQL database meta-data a generic Web Help Desk application can be created to access different database systems, independent of the implemented technology and data model changes.

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