| Publisher | Boeing | ||
|---|---|---|---|
| Format | 623.2KB PDF | Date added | 13 Jul 2007 |
| Topics | Quality of Service, Service Level Management, SLA | ||
| Downloads | 3 | ||
The paper developed a Quality of Service (QoS) management system to support Service Level Management (SLM) for global enterprise services. The QoS management system is integrated with one of the enterprise services in a preproduction system, an identical system as the production system but in a test environment. Lab experiments showed that the integrated solution helps global enterprise services to better maintain the service level agreements. Test results have validated the architecture design and integration approach. This paper describes the QoS management architecture and its integration within the enterprise service system with a focus on QoS monitoring, diagnostics and adaptation. The validation test results are also presented as a case study in this paper.
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