| Publisher | University of Texas | ||
|---|---|---|---|
| Format | 30.3KB PDF | Date added | 01 Mar 2003 |
| Topics | ROI - TCO, Resources Mgmt. | ||
| Downloads | 30 | ||
This report by University of Texas describes challenges faced and offers lessons learned from an initial attempt to estimate the returns on investment (ROI) in workforce services in Texas (King et al. 2003). It suggests a number of possible next steps for enhancing and improving upon their initial effort. The Workforce Leadership of Texas, the statewide association of workforce board chairs and directors, initiated this project to estimate workforce services ROI, contracting with researchers at the Ray Marshall Center for the Study of Human Resources, a research center of the Lyndon B. Johnson School of Public Affairs at the University of Texas at Austin. This project builds directly upon an earlier phase of the project (Workforce Leadership of Texas, 2001).
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