| Publisher | Citrix Online | ||
|---|---|---|---|
| Format | Date added | 15 Oct 2008 | |
| Topics | Remote Access - RA Servers, Customer Support Services, Help Desk, Call Center - Contact, Strategic Planning | ||
| Downloads | 10 | ||
IT consultants and Professional Services (PS) organizations have much to gain with remote services and support delivery - namely reduced travel costs, increased margins and improved billable utilization.
But how exactly are IT consultants and PS organizations putting remote services and support delivery to work for them? Citrix Online surveyed over 350 industry professionals to find out.
Download this white paper to learn:
- How IT consultants and PS organizations are leveraging remote service technology
- What users consider the top 3 most important criteria in a solution
- How GoToAssist Corporate delivers immediate ROI
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