| Publisher | Akamai Technologies | ||
|---|---|---|---|
| Format | Date added | 01 Oct 2006 | |
| Topics | Customer Support Services, Streaming Media, Upgrades and Migration | ||
| Downloads | 32 | ||
Whether delivering live streaming events or ad-funded 24/7 video-on-demand channels for its customers, any amount of downtime are unacceptable to GA, Multicast. If the streams fail to be delivered or if streaming quality isn't up to par, Multicast customers lose critical revenue from their advertisers or lose viewers who no longer tune in. Multicast's EVP of Business Development tried working with a number of content delivery network providers but they couldn't reliably deliver the streams and customers were complaining. Multicast seamlessly migrated to the Akamai Platform Migrating millions of publishing points, or streams, and live events being viewed all over the world is no small feat and the company's business model depended on a flawless execution.
Related white papers
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizations
PC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
Building an Efficient IT Infrastructure: Virtualizing Tier1 Applications
Customers of all sizes are virtualizing mission-critical Exhange environments. This webcast focuses on real world examples and best practices for implementing and managing a virtualized Exchange environment. Hear how real...



