| Publisher | SchoolDude.com | ||
|---|---|---|---|
| Format | Webcast | Date added | 23 Oct 2008 |
| Topics | Help Desk, Infrastructure Management, Procurement - Purchasing, Resources Mgmt., IT Reliability, Customer Support Services, Call Center - Contact | ||
| Downloads | 11 | ||
Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was too complicated.
In this Webcast, the District's Director of IT discusses the challenge of finding a system that balanced ease of use with robust functionality and reporting--without exceeding her budget.
You'll learn how just 4 IT technicians can now:
- Effectively support over 4000 computers & peripherals
- Resolve IT incidents much faster, improving customer service
- Generate comprehensive incident status reports to improve accountability
- Work more efficiently, reducing IT costs
Did you find this white paper useful?
5 out of 12 users found this white paper useful
Related white papers
Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
9 Management Practices for Exceptional Webinars
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
Lean IT: Innovations in Managing Service Quality
Experts discuss innovations in managing service quality. Gain insight on a framework of products that can be used to support today's IT operations challenges and initiatives. This framework of...
Reasons for Automating a Help Desk
Whether you call it a help desk, technical support, the problem management center, or even the customer support center, there are several reasons to consider automating your help desk, so...
COLT TELECOM GmbH Improves Customer Service and Increases Customer Retention With Remedy
COLT TELECOM Group is one of the most successful telecommunications suppliers in Europe. COLT TELECOM GmbH of Germany realized the importance of providing rapid and reliable customer service, and as...
International Network Services Case Study: American Family
American Family Insurance, a $9 billion Fortune-500 powerhouse, has been meeting the insurance needs of customers for nearly 70 years. American Family Insurance needed to transform its decentralized, informal help...
