| Publisher | SchoolDude.com | ||
|---|---|---|---|
| Format | Date added | 01 May 2006 | |
| Topics | Disaster Recovery, Infrastructure Management, Customer Support Services, Database Management, IT Reliability | ||
| Downloads | 7 | ||
Franklin-McKinley School District (San Jose, CA) used to manage IT incidents and help requests on paper, then moved to spreadsheets. They tried a monolithic help desk, but users complained that it was too complicated, so they dropped it after just 4 months. Sound familiar? Download this case study to learn how their team of 4 IT support staff is now able to:
- Effectively support over 2000 computers & 2000 peripherals
- Resolve IT incidents much faster, improving customer service
- Generate comprehensive incident status reports and improve accountability
- Increase IT team efficiency and reduce IT costs
Did you find this white paper useful?
1 out of 2 users found this white paper useful
Related white papers
Fact Sheet : IBMXIV Storage System
The IBM XIV® Storage System is a ground-breaking, high-end disk system, designed to support business requirements for a highly available information infrastructure. Built from a grid of standard Intel®/Linux® components, it is...
IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to...
IBM XIV® Storage System: Ideal Storage for the New Media Era
The last decade has seen a revolution in the way in which digital information is generated and organized. The IBM XIV® Storage System provides a revolutionary solution for these requirements,...
IBM XIV® Storage System: Thin Provisioning Reinvented
Managing IT storage infrastructure is an endless balancing act of providing enterprise-class functionality and services while controlling costs. "Thin provisioning" is the practice of allocating storage to applications on a...
IBM XIV® Storage System: Performance Reinvented
One of the major requirements of any SAN administration team is to provide users and applications with adequate performance levels. This task becomes increasingly difficult with demands for high performance...
IBM XIV® Storage System: Power Consumption Reinvented
Reducing power consumption is one of the most significant challenges of IT centers today. With storage needs on a steep rise, it is increasingly clear that new approaches must be...
IBM XIV® Storage System: Snapshots Reinvented
The ability to create and manage snapshots of existing volumes is among the most fundamental features commonly offered by enterprise-class storage systems today. In this white paper, we describe the...
