| Publisher | Microsoft | ||
|---|---|---|---|
| Format | WORD | Date added | 01 Mar 2008 |
| Topics | Knowledge and Data Management, Data Mining - Analysis, Business Intelligence - Data Warehousing | ||
| Downloads | 15 | ||
Potbelly Sandwich Works is a fast-growing restaurant company. But the information on which Potbelly personnel made business decisions was limited in scope and available only to some of the people who needed it. To address the problem, Potbelly adopted a Microsoft Business Intelligence solution that consolidates disparate data sources into a central data warehouse. Users access the analysis through scorecards and reports that enable them to drill down into the information. A pilot deployment immediately increased revenues 2.5 percent just by giving restaurant operators insight into the performance of their stores.
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