Advertisement
Promo

Management Toolkit

Download now

Flexible Infrastructure Enhances Quality of Service and Customer Satisfaction

PublisherBEA Systems
Format PDFDate added01 Apr 2006
Topics Customer Support Services, Application Servers, Application Development
Downloads8

Credit du Nord Group is a leading French financial services organization, which was formed from the alliance of almost 80 local institutions. The company needed to update its workstations and provide its sales representatives with user-friendly, effective support in the initial client contact. This way, local administrators would be released from multiple manual operations via an instant, event-related client data entry, including initial client contact, signing of contracts, and loan submission. Credit du Nord Group deployed BEA systems for its solution and implemented BEA WebLogic Server.

Download now

Did you find this white paper useful?
10 out of 21 users found this white paper useful


  • Trackback
  • Clip Link

Related white papers

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...


Support Strategies: Customer Experience Management

Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...


3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...


Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...


Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizations

PC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ...


Virtual IT Revolutionises IT Support with Intel? vPro? processor technology

Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...


Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management

Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...


Broadband Deals? Powered by Top 10 Broadband

150+ broadband packages

Compare 30+ mobile broadband deals

Mobile Broadband »
White Paper

Featured White Paper

Technical Description: IBMXIV Storage System

The IBMXIV® Storage System offers a new level of high-end disk system performance and reliability. It is a core component of theIBMInformation Infrastructure which helps clients address their needs for availability, security, compliance and retention of information. The XIVsystem provides consistency under all conditions, immunity to hotspots, ...

Download Now

Other White Papers

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer...

Data Quality Considerations for a Master Data Management Structure

Companies acquiring companies. Human Resources sharing information with Finance. Businesses...

See All White Papers


Skip Sub Navigation Links to CNET Brand Links

Help

Become part of the ZDNet community.

Newsletters