| Publisher | NEC | ||
|---|---|---|---|
| Format | 1.4MB PDF | Date added | 02 Nov 2006 |
| Topics | Data Mining - Analysis, Service Level Management, SLA | ||
| Downloads | 7 | ||
In recent years, mobile phones are being used as important communication tools in the business setting. In response to this scenario and to help guarantee a stable communication quality for business based users, it is expected that mobile carriers will introduce the SLA (Service Level Agreement) for business user mobile communication services in a similar manner to that which has been done for land-lined communications services. This paper explains a mobile service level management system that supports mobile carriers in providing SLA compliance management services for business users. When introducing the SLA, the radio wave quality inside an enterprise building may be accurately predicted by using a 3-D radio wave propagation simulator.
Did you find this white paper useful?
7 out of 14 users found this white paper useful
Related white papers
Business Analytics and Optimization for the Intelligent Enterprise
Based on our survey of 225 business leaders worldwide, we found that enterprises are operating with bigger blind spots and that they are making important decisions without access to the right information....
The Journey Along an Information-Led Transformation
A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
MSC Industrial Direct- customer case study
"Following a company merger, MSC Industrial Direct Co. found that duplicate customer records were disrupting the business workflow and causing sales compensation issues. MSC Industrial Direct Co. implemented the Pitney Bowes Business...
