| Publisher | Julich Research Centre | ||
|---|---|---|---|
| Format | 372.7KB PDF | Date added | 17 Jul 2006 |
| Topics | SLA | ||
| Downloads | 17 | ||
Nowadays the whole contract lifecycle in eBusiness is handled manually. Contracts are not only written and agreed upon by humans, they have to be manually translated into technical terms to become an electronic contract. More and more research activities in the eBusiness domain focus on the usage of electronic contracts (in particular Service Level Agreements) and how they can autonomously be created and enforced. So far, proposed solutions were not taken up by real business users because of low flexibility, poor usability and high maintenance costs. This paper presents a proposal how "Traditional" approaches can be extended to a broker-based solution valuable to business users, in particular small and medium-sized enterprises.
Did you find this white paper useful?
4 out of 7 users found this white paper useful
Related white papers
HR Shared Services: A Fresh Look
Get an updated look at human resources shared services by BusinessWeek Research. The overall premise is that in the current economic milieu, the payoff from shared services only continues to...
How One Credit Union Restored Users' Trust in its Help Desk System
When the Addison Avenue Federal Credit Union spun off from its parent company, Hewlett-Packard, in 2002, it needed to build its own IT infrastructure and help desk. Dissatisfied with the...
Magic Service Desk Helps Euler Hermes Standardize Its User Support and Incident Management
Euler Hermes is the world leader in credit insurance and one of the leaders in the bonding and guarantees business. With the acquisition of the German company Hermes by Euler...
Toronto Airport Meets ITIL Standards and Takes Support Levels, Change Management to New Heights With HEAT
The Greater Toronto Airports Authority (GTAA), formed in 1993, is a nonprofit corporation responsible for ensuring that the greater Toronto's regional system of airports meets current and future air service...
VFM Streamlines Specialist Insurance Claims Services With Hornbill's Supportworks
VFM Services specialises in providing fraud management solutions to leading insurers using forensic psychology and conversation management to assess the level of risk within their claims. Hornbill Systems supplied an...
Predictive Analytics for the Claim Handling Process
Predictive Analytics for the Claim Handling Process: Understanding the Analytics Behind Predictive Claims This 12-page technical brief serves as a guide for understanding how Predictive Claims' predictive modeling capabilities can...
Optimize IT Service Management With Workload Automation
This webcast shows how Orsyp's Enterprise Job Scheduler integration into HP OpenView can provide a more complete service view and assist in meeting SLAs.
