| Publisher | IBM | ||
|---|---|---|---|
| Format | Date added | 23 Apr 2007 | |
| Topics | Document Management, Groupware - Workflow | ||
| Downloads | 18 | ||
Think differently about information. Information is not just stored in your customer databases, file systems, content management systems or applications (e.g., ERP, CRM, and SCM). Information resides in many different repositories including custom applications, e-mails, digital images and reports. You need to make sure you are leveraging all your relevant information no matter where it originated, no matter what its format, and no matter where it resides to help your organization innovate, compete, provide service and grow. You need to understand the value of your information and to recognize and act on the importance of information quality.
This Hurwitz & Associates white paper explains how to:
- Think differently about information
- Think differently about what it means to have a business solution
- Think differently about your overall IT environment
- Meet the challenges of leveraging information
Did you find this white paper useful?
0 out of 1 users found this white paper useful
Related white papers
The Evolution of Integration
Once upon a time life and information systems were simple. Then one day somebody let Pandora out of her box. Someone said -can't we add new requirements to these systems?...
The Role of Open Source Data Integration
This free-to-download whitepaper looks at how Enterprise customers are demanding project]sized data integration tools that can be scaled up to enterprise use. They donft want complex, expensive DI products that...
The Journey Along an Information-Led Transformation
A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...
The new information agenda:Do you have one?
The lack of trusted information — information that is accurate, timely and relevant— is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed...
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
