| Publisher | BMC Software | ||
|---|---|---|---|
| Format | Date added | 01 Aug 2007 | |
| Topics | Service Level Management, SLA, ITIL | ||
| Downloads | 1 | ||
Information Mosaic is a global provider of advanced custody solutions to the global and domestic investor services industry. The company needed a Service Management solution to help comply with regulatory and best-practice requirements and to support varied business processes, such as product release and implementation. After extensive competitive analysis, Information Mosaic deployed BMC software for its solution and implemented BMC ITSM Express which offered the necessary functionality and flexibility to support the company's external custody customers and internal staff using an integrated service management environment.
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