Off late, increasing competition, customer churn, higher customer expectations and margin pressures characterize business operations within the telecom sector. Telecom operators have to contend with geographical networks encompassing operations in multiple circles and therefore need greater control of the network to facilitate uniformity in service levels across all fronts. An integrated, device independent framework, Concierge facilitates customer acquisitions and customer care functions to veritably alter the nature and quality of customer interaction. Telcos and communication service providers can avail of a host of benefits while adopting this SOA based platform.
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