Premier European Telecom wanted to upgrade Siebel 2000 to Siebel 7.7 CRM Web platform with minimal impact on business operations and maximize productivity of customer agents to help ensure customer satisfaction. The challenge was to minimize Total Cost of Ownership (TCO). Premier European Telecom deployed Cisco for Applications/Siebel platform including: Cisco 11506 Content Services Switch (CSS) solutions in the data center for high availability, scalability, and server off-load of SSL and compression processing.
Did you find this white paper useful?
2 out of 3 users found this white paper useful
Related white papers
ECI Telecom Employs I-Logix' Rhapsody and UML Graphical Coding Techniques to Develop Embedded Digital Cross Connect Applications
ECI Telecom is Israel's largest telecommunications company with over 4000 employees. It is widely accepted in the telecommunications world that application software is the key to providing market differentiation: and...
Routing Protocols for Self-Organizing Hierarchical Ad-Hoc Wireless Networks
A novel self-organizing hierarchical architecture is proposed for improving the scalability properties of ad-hoc wireless networks. This paper focuses on the design and evaluation of routing protocols applicable to this...
Cisco Systems Case Study: The Shanghai Cable Network
Largest cable provider in Shanghai, China Shanghai Cable Network (SCN) is the only cable operator in China offering voice, video, and data services over a single, converged network. SCN faced...
Nortel Networks Case Study: Korea Automobile Manufacturers Association (KAMA)
For Korea's Automobile Manufacturers Association (KAMA), producing its worldwide best-sellers involves sourcing millions of parts and components. The challenge for KAMA was to implement a networking solution connecting remote users,...
Virtual Villains of Security & PCI Compliance: Future Challenges of MPLS, Virtual Machines and VLANs
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) will continue to change and adapt to mitigate the risk of compromised card holder information. Due to the ever...
Efficient Network Switching Hierarchy
In this paper, it is argued that the right granularity for grooming in the next-generation core optical network is STS-48 (2.5 Gbps), while STS-1 (51.8 Mbps) grooming is better suited...
TechNet Webcast: Planning and Deploying Voice Routes in Communications Server 2007 Using Route Helper (Level 300)
Enterprise Voice Route Helper is a Graphical User Interface (GUI) application that helps visualize, test, modify, archive, and share voice routing configuration information. Route Helper is an alternative to the...
