Short deadlines and constant change epitomize the challenges of software and systems development. Routine change increases the propensity for error, and tight timelines can magnify issues.
This report looks shows that to control your software and systems development, you need to know why a change was made, who requested the change and whether the change is complete.
Related white papers
Ovum Report: IBM Simplfies Service Management to facilitate business and IT
All too often, companies find their IT infrastructure is fragmented and confused. Different parts of the business have different silos of data and applications, with no integrated vision joining them...
Introduction to Project Management
Master the best practices of project management. Description: Learn project management techniques and best practices in this updated version of Project Management Essentials, the 2006 PMI Product of the Year award winner. This...
Microsoft Project 2003
Master technology that makes managing your projects easier! Description: This course will give you the skills to become an expert in Microsoft Project 2003. You'll complete a series of exercises covering the...
Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
Keep your internal customers, support and development teams informed--from first call to final fix--with insight at every step along the way. View this Serena webinar to see how Business Mashups...
Software Quality Management for SOA: Enterprise quality managers take the helm
SOA brings challenges for every part of the IT organization, and the IT quality organization is no exception. SOA requires quality management across all types of testing--functional, performance, security...
Case Study: Improve Network Security, Cut Carbon Emissions
The John Lewis Partnership was founded in London 143 years ago. The company, which operates John Lewis department stores and Waitrose supermarkets, had consolidated its diverse IT infrastructure over several...
The eight most important best practices in SOA governance
The technologies used by IT to create Service-Oriented Architectures (SOAs) are maturing. They are found to be robust and reliable. SOA governance provides a framework for making and applying the...


