| Publisher | Citrix Online | ||
|---|---|---|---|
| Format | Webcast | Date added | 23 Jan 2008 |
| Topics | Help Desk, Customer Support Services, Service Level Management, Strategic Planning, IT Reliability | ||
| Downloads | 84 | ||
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive.
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Key reasons to watch:
- Discover strategies that every IT help desk should practice for improved IT service delivery.
- Learn how to improve internal customer satisfaction levels and overall IT perception.
- Receive service and support technology recommendations for increasing agent productivity and end-user satisfaction.
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