| Publisher | Citrix Online | ||
|---|---|---|---|
| Format | Date added | 14 Aug 2006 | |
| Topics | Help Desk, Customer Support Services, Service Level Management, Resources Mgmt., IT Reliability | ||
| Downloads | 90 | ||
Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets.
How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT help desk checkup. Evaluating the efficiency of your IT help desk is easy and only takes a few minutes. This evaluation guide will help you assess the following areas:
- Service Delivery and Management
- Managing Operations Costs
- Application Change Management
- Customer Management and Communications
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