| Publisher | Citrix Online | ||
|---|---|---|---|
| Format | Date added | 25 May 2006 | |
| Topics | Help Desk, Customer Support Services, Service Level Management, IT Reliability, Remote Access - RA Servers | ||
| Downloads | 16 | ||
"We offer consumers and small business a simple, convenient, secure support option and they love it--we have an unheard of 94% satisfaction score."
--CEO Ted Werth, PlumChoice Online PC Services
How can small businesses effectively provide clients with systems-critical support and services without wasting valuable time on the road?
Read this brief case study that explains how PlumChoice, a technical support and training provider, uses Citrix GoToAssist to:
- Connect easily with unknown systems outside the firewall
- Scale quickly to meet growing demand by allowing technical support agents to be based out of their homes
- Achieve unprecedented levels of customer satisfaction
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