| Publisher | CA (Computer Associates) | ||
|---|---|---|---|
| Format | Date added | 01 Feb 2008 | |
| Topics | Service Level Management, SLA, ITIL | ||
| Downloads | 0 | ||
Wolters Kluwer is a leading multinational publisher and information services company. To maximize service levels, minimize downtime and improve the cost-effectiveness of its IT support team, Kluwer recognized the need to align its IT services more closely to the business. After reviewing the options available, the company chose a solution from CA that combined Service Optimization with Risk management and IT Governance.
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