| Publisher | CA (Computer Associates) | ||
|---|---|---|---|
| Format | Date added | 01 Feb 2008 | |
| Topics | Service Level Management, SLA, ITIL | ||
| Downloads | 0 | ||
Wolters Kluwer is a leading multinational publisher and information services company. To maximize service levels, minimize downtime and improve the cost-effectiveness of its IT support team, Kluwer recognized the need to align its IT services more closely to the business. After reviewing the options available, the company chose a solution from CA that combined Service Optimization with Risk management and IT Governance.
Did you find this white paper useful?
1 out of 2 users found this white paper useful
Related white papers
GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND
Oracle's Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functionality to drive competitive advantage. Nucleus found Siebel CRM On Demand customers...
Oracle Blends Managed Services With OnDemand Pricing
Growing businesses are increasingly realising that Managed Services offer a scalable, flexible route forward. This whitepaper explores Oracle Managed Services offerings for PeopleSoft and Siebel, and sees how they can...
How One Credit Union Restored Users' Trust in its Help Desk System
When the Addison Avenue Federal Credit Union spun off from its parent company, Hewlett-Packard, in 2002, it needed to build its own IT infrastructure and help desk. Dissatisfied with the...
Viewing IT Service Delivery From the Risk Management Perspective
This webcast focuses on measuring and managing the risk of service delivery failure at a minimal cost while preserving agility. Many discussions center on delivering IT services for minimal cost...
LFV Data Builds Command Center for Proactive Service Control
LFV Data - also known as LFV IT Business Solutions - architects, designs and provides the IT infrastructure on which Luftfartsverket relies. The impact of 9/11 and then the SARS...
Reacting to the Economic Slowdown: Cutting Hidden IT Costs
IT cost containment is a fine line to walk — even in down times, business demands 24x7 responsiveness from IT, and anything that compromises that can negatively impact business performance. Technology...
EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management
The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational processses, and accelerate time to...
