| Publisher | CA (Computer Associates) | ||
|---|---|---|---|
| Format | Date added | 27 Mar 2008 | |
| Topics | Service Level Management, ITIL | ||
| Downloads | 9 | ||
Canon is one of the world's leading brands in office equipment and photographic technologies, and has more than 200 subsidiaries in key locations such as Japan, Europe and the Americas. To grow existing accounts and attract new customers, Canon must provide responsive and efficient customer services. Support and sales staff alike are reliant on the availability of Canon's IT infrastructure to deliver these services, which means the company must optimize the performance of its core systems. Canon simplified and centralized IT management by adopting an integrated Enterprise IT Management approach from CA. By using Change & Configuration Management and Service Availability Management solutions, Canon has been able to automate and enhance core processes, such as patch management and fixing employee's desktops.
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