| Publisher | CA (Computer Associates) | ||
|---|---|---|---|
| Format | Date added | 01 Nov 2007 | |
| Topics | VoIP - IP Telephony, Voice - Data Integration, Service Level Management | ||
| Downloads | 6 | ||
Leapfrog Services provides outsourced and managed IT and network services, its priority is meeting customer's expectations for service and reliability. The customers want network reliability and responsive technical support so that any issues can be quickly resolved. To ensure it can provide clients with a cost-effective and responsive service, Leapfrog needed to ensure its own operational efficiency. To create a centralized platform for managing both its internal and customers IT environments, Leapfrog has adopted CA's Enterprise IT Management (EITM) strategy.
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