| Publisher | Cisco Systems | ||
|---|---|---|---|
| Format | Date added | 07 Nov 2005 | |
| Topics | VoIP - IP Telephony, Voice - Data Integration, Call Center - Contact | ||
| Downloads | 47 | ||
The South Carolina State Credit Union (SCU) is a not-for-profit financial organization that offers a full range of financial services to its members. Previously, the SCU had a Nortel Meridian Private Branch eXchange (PBX) at its headquarters, and a variety of different Key Telephone Systems (KTS) at its 19 branch office locations. The company s management decided that integrating the organization s voice infrastructure across all site locations would improve SCU s member service and support capabilities. SCU deployed an IP Communications solution from Cisco Systems comprised of Cisco CallManager, Cisco IP Contact Center Express (IPCC Express) and Cisco Unity Unified Messaging.
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