| Publisher | IBM | ||
|---|---|---|---|
| Format | HTML | Date added | 24 Apr 2008 |
| Topics | Knowledge and Data Management | ||
| Downloads | 4 | ||
In many relevant business processes, entities like customers, products, accounts, contracts and locations play a central role. These entities are known as master data and many companies suffer today from low-quality master data scattered across the enterprise in various application silos. Improving master data quality and managing it more efficiently to optimize business processes is known as Master Data Management (MDM). An example would be the optimization of the New Product Introduction (NPI) business process by applying MDM for the product master data domain. A great deal of material is available that describes what MDM is and why it is useful. Therefore the paper shifts the attention to something which is of particular relevance for IT architects designing a MDM solution: The MDM Reference Architecture.
Did you find this white paper useful?
Related white papers
The Journey Along an Information-Led Transformation
A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...
The new information agenda:Do you have one?
The lack of trusted information — information that is accurate, timely and relevant— is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed...
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Realising the benefits of going green
Cross over to greener communications with improved data accuracy. Many organisations have processes in place to improve the quality of their contact data to address business drivers, such as cost reduction...
