| Publisher | Citrix Online | ||
|---|---|---|---|
| Format | Date added | 27 Aug 2007 | |
| Topics | Help Desk, Customer Support Services, Call Center - Contact, Service Level Management, Remote Access - RA Servers | ||
| Downloads | 64 | ||
Few companies today will approve new support technology purchases without first addressing the projected return on investment (ROI). In this SSPA Executive Insight, VP of research John Ragsdale details the steps necessary for building a business case for remote support. Read this report to learn how to:
- Identify important ROI metrics, such as first-contact resolution, incident-handling time, escalations and customer satisfaction
- Look at how other companies use remote support to help shape your own remote-support strategy
- Calculate the cost savings of implementing an efficient remote-support solution
Did you find this white paper useful?
4 out of 7 users found this white paper useful
Related white papers
Sharp Streamlines Customer and IT Service Desk With Supportworks From Hornbill
In the competitive world of consumer electronics, where products are very similar and margins are slim, after sales service is one of the few differentiators. Determined to retain its competitive...
How One Credit Union Restored Users' Trust in its Help Desk System
When the Addison Avenue Federal Credit Union spun off from its parent company, Hewlett-Packard, in 2002, it needed to build its own IT infrastructure and help desk. Dissatisfied with the...
Magic Service Desk Helps Euler Hermes Standardize Its User Support and Incident Management
Euler Hermes is the world leader in credit insurance and one of the leaders in the bonding and guarantees business. With the acquisition of the German company Hermes by Euler...
VFM Streamlines Specialist Insurance Claims Services With Hornbill's Supportworks
VFM Services specialises in providing fraud management solutions to leading insurers using forensic psychology and conversation management to assess the level of risk within their claims. Hornbill Systems supplied an...
LFV Data Builds Command Center for Proactive Service Control
LFV Data - also known as LFV IT Business Solutions - architects, designs and provides the IT infrastructure on which Luftfartsverket relies. The impact of 9/11 and then the SARS...
How Allied Bakeries Discovered Assyst, the Perfect IT Recipe
Allied Bakeries - one of the country's top EDI (Electronic Data Interchange) users - delivers to 16,000 stores, sometimes twice a day. With computers now an essential ingredient in the...
Denver Health Relies on Blue Coat to Prevent Spyware From Infecting 3,200 PCs
Denver Health, formerly known as Denver General Hospital, is the Rocky Mountain Region's Level 1 academic trauma center, and the safety net hospital for the Denver area. Denver Health relies...
