| Publisher | Citrix Online | ||
|---|---|---|---|
| Format | Date added | 27 Aug 2007 | |
| Topics | Help Desk, Customer Support Services, Call Center - Contact, Service Level Management, Remote Access - RA Servers | ||
| Downloads | 69 | ||
Few companies today will approve new support technology purchases without first addressing the projected return on investment (ROI). In this SSPA Executive Insight, VP of research John Ragsdale details the steps necessary for building a business case for remote support. Read this report to learn how to:
- Identify important ROI metrics, such as first-contact resolution, incident-handling time, escalations and customer satisfaction
- Look at how other companies use remote support to help shape your own remote-support strategy
- Calculate the cost savings of implementing an efficient remote-support solution
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