| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 01 Nov 2007 | |
| Topics | Communications Software, Application Servers | ||
| Downloads | 21 | ||
Atento needed to have eleven contact centers distributed across different locations all over the country, and with a clear growth perspective, because of this Atento decided to evaluate an advanced technology platform to support this process. The company needed a solution that could offer better customer service, with customized services for each center, which were adding more resources day after day. Atento Argentina deployed an Avaya S8720 Communications Server with over 1,500 IP agent licenses featuring Avaya Communication Manager software in its office located in Martinez, Buenos Aires. For Mar del Plata, they implemented an Avaya Media Gateway G650, which enabled them to perform the necessary traffic balance between centers, increasing available channels from 120 to 240 positions.
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