| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 01 Jul 2007 | |
| Topics | VoIP - IP Telephony, Voice - Data Integration, Voice Recognition | ||
| Downloads | 21 | ||
Client requirements necessitated that arvato services record all calls from more than 200 extensions on its Application Enablement Services Voice over IP (VoIP) telephony system and store those recordings for at least three years. The company wanted to be able to send these recorded calls to a storage vendor for secure storage. It did not want to buy its own storage hardware and deal with all of the associated security issues that this would entail. A VPI (Voice Print International) call recording and quality management solution that integrates seamlessly with arvato services' existing Avaya VoIP platform enables the company to reliably record and evaluate approximately 800 agents at its two contact centers in Canada.
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