| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 01 Sep 2007 | |
| Topics | VoIP - IP Telephony, Call Center - Contact | ||
| Downloads | 15 | ||
Established in 2000, Olympus Korea is a digital imaging company that provides better digital cameras and medical instruments (such as endoscopes). Faced with issues of high maintenance costs and the complexity of managing a multi-vendor PBX call center system, Olympus was looking for an IP contact center solution to improve customer service and support its business expansion needs. Olympus chose an Avaya IP Contact Center Solution based on Avaya IP Office, Avaya Compact Contact Center application and Avaya IP Telephones.
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