| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 01 Oct 2007 | |
| Topics | VoIP - IP Telephony, Voice - Data Integration, Communications Software | ||
| Downloads | 25 | ||
The legacy PBX and mechanical key telephone system MDFR shared with other county agencies was proving short on features and reliability and long on maintenance and related costs. MDFR sought a solution that would enable it to safeguard the public, increase its communications system's feature functionality and return the most value for the money. Working with a platinum-level member of the Avaya BusinessPartner program, and led by MDFR's telecommunications manager, MDFR gradually implemented a converged IP telephony solution from Avaya. With Avaya Communication Manager, this solution improved efficiency, ensured business continuity, and enhanced emergency readiness response not just for MDFR but ultimately for other critical agencies as well.
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