| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 01 Aug 2007 | |
| Topics | Call Center - Contact | ||
| Downloads | 21 | ||
Mas Cerca Call Center, a successful South American company with more than 20 years experience in the outsourcing and telemarketing service market serves important banking and telecommunications companies. The company had an existing Nortel solution to support its 80-agent contact center in Santiago. Due to the competitive nature of its market, and the pressure to offer specialized services for the company's financial customers, the company sought communications technology solutions that would allow its agents to increase the volume of their outbound client calls, and thereby afford greater revenue opportunities for its clients and itself. Mas Cerca chose to implement an Avaya Predictive Dialing System (PDS) that has been seamlessly integrated with its Nortel solution.
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