| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 01 Apr 2008 | |
| Topics | Customer Support Services, Call Center - Contact | ||
| Downloads | 22 | ||
The online tourism industry in China is extremely competitive, with many dominant and established players. As a new entrant in 2006, Mangocity's biggest challenge was to differentiate its travel portal from those hosted by the incumbents. The company decided that customer service is of utmost importance and needed a solution to develop a high competency in this area. Mangocity deployed the Avaya Call Center solution to build an industry-leading customer service system. Using the Avaya Proactive Contact, Mangocity can now closely integrate its call center with its customer and product databases and thus deliver prompt and personalized service to its customers.
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